These terms and conditions govern your relationship with the //ohscarf.com website operated by Hangzhou Ohscarf Textile Co.,Ltd (the "Service").
Please read these terms and conditions carefully before using the Services.
The Site and its Services are intended for use by persons aged 16 years or over. Any person under the age of 16 is expressly prohibited from accessing or using the Site or its Services. By accessing or using the Site, you represent and warrant that you are 16 years of age or older.
Your access to and use of the Services is subject to your acceptance of and compliance with these terms. These terms apply to all visitors, users and others who access or use the Services.
By accessing or using the Services, you agree to be bound by these terms and accept all legal consequences. If you do not agree with all or part of these terms and conditions, please do not use the service.
1. Products and Services
When users customize products at ohscarf, please make sure you carefully confirm the correctness of the product type, quantity, colour, size, design and other information, and verify your contact address, telephone number, consignee and other information when placing an order. After receiving the order, we will verify the order information again, but we cannot judge whether for example the colour, design details etc. are correct, so it is still important to stress that Ohscarf is not responsible for any mistakes made by the customer during the ordering process.
2. Quotation, Payment, Order
Quotations
All quotations for products and services are valid for 30 days.
A deposit or full payment must be made within 15 working days of order confirmation, after 15 working days, Ohscarf reserves the right to provide a new quote for the entire order if costs increase due to price increases in fabrics, shipping, etc.
The prices we set and display on our website are shown as reference prices only. Shipping costs are shown separately. We may from time to time, at our sole discretion, change our prices and reflect them on the website.
Payments and Orders
Our normal payment terms are 30% deposit must be paid prior to production and 70% final payment prior to dispatch, special rush orders may be paid in full prior to production.
After receipt of an order, we usually require 3-5 days including order scheduling, fabric pre-processing. Order processing time does not include delivery time. Due to many uncontrollable factors in the production, delivery times may be delayed from the times we have promised, with appropriate compensation based on the amount of the order if losses or expenses incurred by delays. However, we will not be liable for any loss or expense caused by delays due to courier, sea, air or other transportation.
If the shipping address provided for an order is incorrect, Ohscarf reserves the right to charge the customer for any additional costs incurred in changing the delivery address.
We may contact you by email or telephone to enquire or confirm your design before we proceed with the production of your order. If you do not respond to our enquiry, this may result in a delay in your order. If everything is in order during production, we may not contact you regarding your order.
3. Right to Refuse Orders
Ohscarf reserves the right to refuse an order for legal or regulatory reasons or if Ohscarf reasonably believes that providing the order may give rise to additional liability for Ohscarf, such as alleged breaches of intellectual property laws, additional risk of service fraud or piracy.
4. Refunds and Returns
Refunds and Cancellations
If Ohscarf does not start any step of production after the order has been placed, we will refund all costs of your order but not the resulting transaction or handling fees.
If Ohscarf has already completed one or more steps of the order, we will issue a refund after deducting the costs incurred, and we will not accept a refund if the order has already been completed.
Please note that we will maintain our normal order production schedule until we have received written confirmation of cancellation from you by email or phone.
Returns and Exchanges
Upon receipt of your order, please carefully inspect and confirm the quality of all products before selling or using them. If you feel that the product does not meet quality standards, please contact us within 30 days of the arrival date and send us the appropriate photos, videos and descriptions. This will enable us to investigate the cause of the quality problem and to attribute responsibility for it. If we have not received sufficient information to properly investigate the problem or if the order has been delivered to you well beyond 30 days, we will not offer a replacement, refund or return.
If it does belong to the quality problem, we will refund or re-produce the product with the resulting shipping, handling and customs costs, but please note that quality issues do not include slight colour differences, shrinkage (up to 10% for most fabrics, but up to 20% for stretch fabrics) or your subjective feelings such as the fabric looking thin, not soft to the touch, etc.
5. Third Party Links
This website may contain links to other websites, which may be owned or operated by third parties, We are not responsible for checking or evaluating the accuracy and security of the contents created by third parties. Any such link does not imply any form of cooperation with, or endorsement by Ohscarf. Accordingly, Ohscarf shall not be liable for any loss or damage that you or any third party may incur as a result of the use of such links.
6. Copyright, Use, Submission of Content
You retain all intellectual property rights, including copyright, in content images that you upload to the website or send to us by email. We may remove any content or image at our sole discretion.
Images uploaded by you or by us on your behalf subsequently become customized products and may only be viewed by other users of the site and displayed in our website with your express permission.
It is recommended to make a backup copy of all content you provide to us. You may retain backup copies of content that you upload or email to us. We will not be responsible for retaining backups or for the loss, deletion or corruption of any content.
In any event, you shall ensure that the images and contents uploaded do not contain text or images that:
(a) for any unlawful purpose.
(b) violate any supranational, international, federal, provincial, state or local statute, rule, law or regulation.
(c) harasses, abuses, insults, injures, defames, demeans, intimidates or discriminates on the basis of gender, sexual orientation, religion, race, age, nationality or disability.
(d) dissemination of obscenity, pornography, gambling, violence, murder, terror or incitement to crime.
(e) Infringes on the privacy, portrait, copyright and other legal rights of others.
(f) Insulting or defaming others, infringing on their legitimate rights.
(g) contains content that is false, harmful, coercive, invasive of another's privacy, harassing, offensive, libelous, vulgar, obscene, or otherwise morally objectionable.
Ohscarf reserves the right to terminate all cooperation in the event of a breach of this Agreement , and Ohscarf also reserves the right to make direct deductions from payments made by you for damages arising from such matters. In particular, while Ohscarf has the right to review and take down offending products, Ohscarf is under no obligation to review or ensure that User's products do not contain the foregoing on an individual basis.
7. Errors, Inaccuracies, Omissions
We may experience delays in updating service information and placing advertisements on other websites, and we cannot and do not guarantee the accuracy or completeness of any information, including typographical errors, inaccuracies or omissions relating to prices, product images, specifications, availability, service shipping costs, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions without notice.
Despite our best efforts, products or services offered on our services may be incorrectly priced, inaccurately described or unavailable.
8. Warranty, Limitation of Liability, Indemnity
Ohscarf is responsible for providing the service to you "as is" and "as available". You use Ohscarf completely according to your own wishes and actions, and agree that the risks of using Ohscarf services are entirely borne by you, and all damages, losses, responsibilities and consequences arising from the use of Ohscarf by users are also borne by you, and Ohscarf is not liable to you any liability.
Ohscarf endeavours to provide the services in accordance with existing technical conditions and actual circumstances, but does not guarantee that the services will meet all of the user's requirements or that the services will not be changed, interrupted or terminated due to actual circumstances; Ohscarf does not guarantee the timeliness, security or accuracy of the services and the user shall not make any claim against Ohscarf in this regard.
Ohscarf does not guarantee the accuracy, legality or reliability of the content of the various advertisements, links, information, etc. provided by Ohscarf, and the advertisers shall be responsible for the related liability, furthermore, any contact or commercial dealings between the User and the advertisers through the Ohscarf services shall be entirely between the user and the advertisers, and shall not be related to Ohscarf. Ohscarf shall not be liable for any damage or loss arising out of such commercial dealings.
The use of the Ohscarf Services to download or obtain any information shall be at the User's own consideration and risk and Ohscarf shall not be liable for any damage to the user's computer or mobile phone system or loss of data or other consequences arising from the download of any information.
Ohscarf will make reasonable efforts to carefully verify the complaints made by the User, but does not guarantee the authenticity and legality of the complaints that are eventually made public, and all legal responsibilities for the content of the complaints that violate the user's privacy, reputation and other legal rights shall be borne by the complainant.
Ohscarf shall not be liable for any interruptions in the services caused by force majeure or reasons beyond Ohscarf's control, but will endeavour to minimise the losses and effects caused to the User as a result.
In no event shall ohscarf's liability to you for any reason exceed the amount paid by you for the product or service for which ohscarf has incurred liability.
9. Application of Law, Jurisdiction and Miscellaneous
The laws of the People's Republic of China shall apply to the formation, validity, interpretation, amendment, supplementation, termination, enforcement and dispute resolution of this Agreement, in the absence of any relevant provision of law, reference shall be made to commercial practices and/or industry practices.
